Service and convenience

Quality is what it's all about at Vodatent. Whether it concerns the different accommodations or our customer-oriented service, we ensure that you go on holiday with peace of mind.

Our employees are happy to help you. We can be reached by phone from Monday to Friday from 9 a.m. to 5 p.m. We are also available to answer all your questions via email, Facebook and WhatsApp. Don't hesitate to contact us!

Complaints procedure

In the unlikely event that, despite Vodatent's care and efforts, something was not to your liking during your holiday? Then you can choose to file a complaint. We will then look for a solution together and strive to do this during the stay. We therefore ask you to follow the complaints procedure below.

Step 1
In most cases, complaints can often be resolved immediately. Therefore, always contact the relevant manager and / or reception of the campsite directly, so that the possibility is offered to resolve the complaint on the spot.

If the detected complaint cannot be resolved on site with the manager / reception of the campsite, you can contact Vodatent. If we cannot resolve the complaint on site, you can make your complaint known by means of the complaints form.

Step 2
If, despite the efforts of the manager, the complaint has not been resolved satisfactorily, you can submit your complaint in writing up to two weeks after departure from the park by e-mail to info@vodatent.com with the booking number, name and address details, date of stay and park name. If you want to submit a complaint, we always ask you to add photos of the complaint, because we do not have a local presence and this way we can better assess the situation. Your complaint is always handled with the greatest care and you will receive a confirmation of receipt after receipt. We will respond within 14 days of receiving your complaint.

Vodatent processes the data you send via this form in order to be able to respond to your complaint. In order to be able to provide you with the best possible service with your questions and bookings in the future, Vodatent stores this data for 5 years. Read more about your privacy in our privacy statement.