FAQ

What can we help you with?

Looking for an answer? Our Frequently Asked Questions page is the fastest way to get answers. You'll find answers to many topics here.

Corona

Currently, there are no measures against COVID-19 in the campsites. Therefore, you can enjoy your vacation at Vodatent.   

My Vodatent

It sometimes happens that you cannot see an old reservation or that you have two reservations but only see one. This may be because the reservations were made with different accounts. Please contact our customer service so they can link your reservations to your current account.

Reservations

It is possible to indicate a preference for a specific spot. Have you been to the campsite before, and still remember that one beautiful spot by the water? Or are you camping with another family and want to have tents next to each other? Then you can select your preferred spot in the "Extras" step when you book your safari tent. You are guaranteed to spend the night on the spot of your choice. Please note! If you indicate a preferred spot, preference costs will be added. Having doubts about a spot? Then please contact us. 

It is possible! You can do this by making two or more separate reservations.
It is also possible to make one reservation, with multiple accommodations. Please contact customer service for the possibilities.   

You can find our cancellation policy here.

The main booker must be at least 18 years old and reside at the park themselves. 

Would you like to get cancellation insurance for your reservation? This is possible with our partner De Europeesche. The link to get cancellation insurance can be found on your booking confirmation. 

We're sorry that you want to cancel your reservation. The best thing to do is to contact our customer service. They can cancel the reservation for you. Please note! You can cancel the reservation free of charge within 24 hours. After 24 hours, there is a cancellation fee. 

In case you have made a double reservation, we ask you to notify us within 24 hours. We can then cancel the second reservation. 

Once the booking is made on Vodatent, it is possible to modify the booking. This can be done up to 2 weeks before arrival, subject to availability. Rebooking is possible to another campsite and/or date. Please contact us so we can adjust your reservation. If your reservation is changed, and the price is lower than the original price, you are not entitled to a refund. If the price is higher you will have to pay the difference.
When your reservation has been modified you will receive a new confirmation (with a payment link). We will also inform the campsite of the changes. 

My stay

Our safari tents come standard with pillows and comforters. A bed linen package can be optionally booked with your reservation at most campsites. At some campsites it is compulsory or not possible to book it. Prices and options vary from campsite to campsite and are indicated on the campsite page. Not sure if this has been added to your reservation? This is always indicated on the price list in your booking confirmation. Would you like to book bed linen packages? Please contact our customer service. If you bring your own sheets, make sure you bring the right size. The size of the comforter is stated on the campsite page for each accommodation. 

When you make your reservation, you can see on the cost summary which costs you pay in advance and which costs you have to pay at the campsite itself. Often this is the deposit, tourist tax and any extras such as bedding or children's packages. However, this varies from campsite to campsite, so always check your reservation summary carefully. 

Most campsites allow you to check in from 3 p.m. onward. Want to check in earlier? That is possible in some cases, but it depends on availability. It is also possible that the accommodation is still being cleaned.
Contact the campsite or our customer service and ask about the possibilities.  

Most campsites allow you to check out until 10:00 am. Want to check out later? This is possible in some cases, but it depends on availability.
Contact the campsite or our customer service and ask about the possibilities.

To retrieve your item as quickly as possible, it is best to contact the campsite itself. The contact details can be found on your booking confirmation. 

To retrieve your item as quickly as possible, it is best to contact the campsite itself. The contact details can be found on your booking confirmation. 

Before departure, we ask you to leave the accommodation as it looked when your vacation began. This includes cleaning out the refrigerator, taking out the trash, taking down the beds and sweeping the floor. The campsite may ask you to do something extra. Always check with the campsite.

Final cleaning is mandatory at most campsites and is therefore already included in your reservation. You can see this information on the campsite page or on your booking confirmation. 

Campsites & Parks

Current information about the facilities, practical information and frequently asked questions about the campsite can be found on the campsite page.

It is certainly possible to bring your pet! At several campsites this is allowed. Check out the campsites where pets are welcome. There are also campsites where it is not possible to bring your pet. Check carefully when booking whether your pet is allowed on vacation. 

You can find an inventory list of each accommodation on the campsite page.

All safari tents are resistant to rainfall. No need to worry about wet feet or a leaking tent.   

Smoking is not allowed in Vodatent accommodations. However, smoking is allowed on the veranda of the safari tent.   

During check-in at the campsite, you pay a deposit at some campsites. When the safari tent is left in good order you will of course get the deposit back.
It can take up to 14 days after departure for the campsite to refund the amount. 

Payments

You can pay your reservation at Vodatent securely with iDeal, Visa, Masrercard, Maestro, Paypal, Bancontact and Sofort, among others. 

Yes! When your payment has been successfully completed, we will send you a payment confirmation in your e-mail. This may take a while to arrive. 

It is only possible to transfer the money via the payment link in the booking confirmation. It is important to enter all details correctly. A payment confirmation will be sent to you by e-mail. This may take a while to arrive.

Vodatent App

With the Vodatent App you always have all information at hand. Including information about your stay, tips and inspiration, best outings in the area, the weather and practical information.

The Vodatent app is accessible to everyone even if you have not yet created a booking or account. 

You can download the Vodatent App for free from the App Store or Google Play. 

Customer Service

Vodatent is available every working day from Monday to Friday between 09:00 - 12:00 / 13:00 - 17:00. You can reach us by phone at +31 (0)186 820 996, via the contact form, chat with us or send your question by email at info@vodatent.com. 

We are sorry to learn that you have a complaint. You can communicate your complaint via our contact form or via info@vodatent.com. It is also possible to communicate the complaint by phone.

Is your question not listed?

Please contact our customer service