Frequently Asked Questions

Sometimes it is possible to indicate a preference for a specific spot. Have you been to the campsite before, and still remember that one beautiful spot by the water? Or are you camping with another family and want to have tents next to each other? Then you can select your preferred spot in the "Extras" step when you book your safari tent. Here you are guaranteed to spend the night in the spot of your choice. Please note! If you select your preferred pitch, a preference fee will be added. Having doubts about your spot? Please contact us.

Would you like to add cancellation insurance to your booking? You can add it to the last step when booking.
 

You can find our cancellation policy here.

In case you have made a double reservation, we ask you to notify us within 24 hours. We can then cancel the second reservation.

It is possible! You can do this by making two or more separate reservations. It is also possible to make one reservation, with multiple accommodations. Please contact customer service for the possibilities.

The main booker must be at least 18 years old and reside at the park themselves.

What a shame you want to cancel your reservation. The best thing to do is to contact our customer service. They can cancel the reservation for you. Please note! You can cancel the reservation free of charge within 24 hours. After 24 hours, there is a cancellation fee.

If you book on the Vodatent website, it is possible to make a change in your reservation only once. This is possible up to 2 weeks before arrival, subject to availability. You can rebook to another campsite and/or date. Please contact us so we can adjust your reservation. If your reservation is changed, and the price is lower than the original price, you are not entitled to a refund. If the price is higher you will have to pay the difference. When your reservation has been modified you will receive a new confirmation (with a payment link). We will also inform the campsite of the changes.

Our safari tents are equipped with pillows and duvets as standard. A linen package can be optionally booked with your reservation at most campsites. At some campsites bed linen is either compulsory or not available. Prices and options vary per campsite and are shown on the relevant campsite page during booking under ‘options and supplements’.

Not sure if this has been added to your booking? This is indicated in the price list on your booking confirmation. Would you still like to book sheet packs? Please contact our Customer Service.

If you bring your own sheets, please note that you have to bring the right size.

Most campsites allow you to check in from 3:00 pm.

Do you want to check in later? This is possible in some cases, but it depends on the campsite. 
Contact the campsite or our customer service and ask about the possibilities.

Most campsites allow you to check out until 10:00 am.

Want to check out later? This is possible in some cases, but it depends on availability. 
Contact the campsite or our customer service and ask about the possibilities.

This varies per campsite. Please contact the campsite if you wish to invite visitors during your stay. You will find the campsite's contact information on your booking confirmation.

Final cleaning is mandatory at most campsites and is therefore already included in your reservation. You can see this information on the campsite page or on your booking confirmation.

When you make your reservation, you can see on the cost summary which costs you pay in advance and which costs you have to pay at the campsite itself. Often this is the deposit, tourist tax and any extras such as bedding or children's packages. However, this varies from campsite to campsite, so always check your reservation summary carefully.

Most campsites allow you to check in from 3 p.m. onward. Want to check in earlier? That is possible in some cases, but it depends on availability. It is also possible that the accommodation is still being cleaned. Contact the campsite or our customer service and ask about the possibilities.

To retrieve your item as quickly as possible, it is best to contact the campsite itself. The contact details can be found on your booking confirmation.

Before departure we ask you to leave the accommodation as you found it on arrival. This includes taking out the refrigerator, taking out the trash, taking down the beds and sweeping the floor. Possibly the campsite asks something extra from you. Always check with the campsite.

Current information about the facilities, practical information and frequently asked questions about the campground can be found on the campsite page.

On the camping page you can find an inventory list of each accommodation.

It is not allowed to smoke in the accommodations of Vodatent. However, smoking is allowed on the veranda of the safari tent.

Of course you can bring your pet! Several campsites allow this. Check here the campsites where pets are welcome. Some campsites do not allow pets. Check carefully when booking if your pet is allowed to join you on your holiday.

All safari tents are resistant to rain. You don't have to worry about wet feet or a leaking tent.

During check-in at the campsite, you pay a deposit at some campsites. When the safari tent is left in good order you will of course get the deposit back. It can take up to 14 days after departure for the campsite to refund the amount.

You can pay your reservation at Vodatent securely with iDeal, Visa, Mastercard, Maestro, Paypal, Bancontact and Sofort, among others.

It is only possible to transfer the money via the payment link in the reservation confirmation. It is important to enter all data correctly. You will receive a payment confirmation via e-mail. This may take some time to arrive.

Yes! When your payment is successfully completed you will receive a payment confirmation in your mail. It may take some time for this to arrive.

With the Vodatent App you always have all information at hand. Including information about your stay, tips and inspiration, best outings in the area, the weather and practical information.

You can download the Vodatent App for free from the App Store or Google Play.

The Vodatent App is accessible to everyone even if you have not yet created a booking or account.

Vodatent is available every working day from Monday to Friday between 09:00 - 12:00 / 13:00 - 17:00. You can reach us by phone at +31 (0)186 820 996, via the contact form, via the online chat or send your question by email.

How unfortunate to learn that you have a complaint. You can communicate your complaint via our contact form or via info@vodatent.com. It is also possible to communicate the complaint by phone.